11 Apr 2011

A Revolutionary Shift in Global Business Practices

The Green Shift: A Worldwide Revolution Towards Environmentally Friendly Business Practices

1. Introduction



What is sustainability, and how does it relate to business?

To be honest, it is extremely difficult to distinguish between good business practices and sustainability.  Often “being green”, or doing things in a sustainable fashion, translates to conducting business operations more efficiently, minimizing waste and cutting expenses. 

I'm sure that you've heard phrases like: 

carbon-reduction pledges,
life-cycle engineering, 
pollution reduction programs, 
waste management systems


But what do these things mean, and how do these programs relate both business and sustainability?


Well, let's start by defining sustainability:  Defining sustainability is ambiguous and far reaching.  To be sustainable is to have the capacity to endure.  But what does that mean for business, and why should businesses be focused on the capacity to endure in the long run?


For business, the definition of sustainability is the intersection of it's financial and responsibilities and their social and ethical responsibilities.


But why should businesses care? We will highlight 4 major motivations behind the green shift:


1.  Managing limited resources - principally, we live on a planet of finite and limited resources, at the rate by which we are consuming demand will soon outstrip supply.  This would cause an increase in prices, making it harder for businesses to operate.


2.  Risk Management - cleaning up after a human derived environmental disaster, or natural disaster has a huge impact on local economies.  Paying the cost of cleaning up after an environmental disaster is very often much higher than the price of simple prevention.


3.  Consumers care – more and more consumers are beginning to enquire as to where how the products they consume are being produced and what is being used to produce them.


4.  Employees care - We are the new generation of workers! And many studies have shown that when we enter the workforce we will care about what values are employer stands for.  A company in line with our values is much more likely to recruit top talent.



2. The History of the Green Movement & Sustainable Business





http://upload.wikimedia.org/wikipedia/commons/5/53/GortChart.jpg



http://hemantputhli.com/2009/08/26/convergence-evolution-of-sustainable-business/
  • Why is the green shift important?

-          To save our planet, think for our future generation. The pollutions that factories cause are very harmful to our planet; this includes plants, animals and people. For example: the dirty water that factories release produce more acid rain, and acid water wakens plants and drives them to die more easily.  Animals that are consuming those plans are more likely to starve, or get forced to find new way of survival.  The acid water is also making animals both from the land and the sea more easily to get disease and die out.  As a result, this will decrease the amount of food that we can consume, which will also leads to increase of foodprices. Also, currently people are using up large amount of natural resource, such as fuels, we should also think for our future generation, we don’t want to finish up our natural resources, and leave our future children with serious environmental problems.
-          Another reason why we should think for green trends is also for the better brand image.  Business should emphasize more on CSR, they should do business with their good heart by concerning about our global environment issues, and not only solely focus on how to make money, and neglects the negative impacts that they create for the society.  CSR doesn’t just involve spending money to become socially responsible, but it is also to encourage company to seek for new ways to produce their product as “green” as possible (Cavett-Goodwin D., 2007).  By acting with CSR, the gains are not only to protect our planet, but also gain more respect from consumers.  Since more and more people are concerning about going green, consumers are more likely to support companies who are more environmental friendly.  Once companies become well known as a CSR companies, it can bring them more customers, because people like to feel good about themselves, by being part of the social responsible group. 
-          Also, going green can actually reduce cost for manufactures in many aspects.  Businesses are strongly encouraged to wisely consume their resources.  Some companies now are taking initiatives; Take Avon for example, they upgraded their lighting to electronic ballasts and T8 bulbs in order to reduce energy consumption.  In 2008, energy consumption per unit produced was reduced by 13.25%.  Avon also converted their vacuum system, which is designed to operate manufacturing equipment, to waterless vacuum pumps.  This change alone had saved Avon $63,000 a year, and save the environment 16 million gallons of water a year (enough water to fill more than 24 Olympic size swimming pools or sustain more than 65,000 people per year).   In 2007, they also came up with a way to recycled 6.5 million pounds of material in that year.   However, such movement can also been used as their marketing strategy.  Business can promote their “green” products. “In order to build and protect solid CSR reputations, companies must be committed to actively communicating their CSR activities to relevant audiences.” (Fleishman- Hillard /National Consumers League Study , 2007). Move to “green” operations is not only to benefit the society itself, it is also benefiting the companies with reduced cost and gain more loyal customers.



3. Case Study

In today's rapidly changing world, almost every industry is bound to experience, sooner or later, a time of dramatic change—a shift from a familiar technology or business model to a new one that disrupts the old ways of operating and appears to threaten companies, some refusing to change. Today this is most recognizable in the tech industry where things like; the internet, mp3’s, or even Atari have changed their respective industry. Interface Global is the latest game changer. Their shift and challenge to others is not a new technology, but rather a change in the way of doing things.


Corporate Social ResponsibilityThe World Bank defines CSR as: “Corporate social responsibility is the commitment of businesses to contribute to sustainable economic development by working with employees, their families, the local community and society at large to improve their lives in ways that are good for business and for development” (World Bank Group’s). More simply put, not only is a business responsible to its bottom line (stockholders) but also to society as a whole and their well being. It is important to note that CSR is not how corporations should respond to social pressure but rather should be their long-term role in society be (Goodwin).
When watching Ray Anderson (CEO of Interface) give his keynote at TED talks it is easy to see his conviction to reducing his company's impact. As the CEO his same goals are reflected in his business, and thus begins Mission Zero™. Anderson's burden to be responsible to society and the environment is reflected in Interface's corporate policy. It is simply a major bonus that CSR positively affects the bottom line, albeit no coincidence.

Ethical Decision Making •The Interface Global business plan has evolved from being a predominately cost-benefit ethical approach to, an almost entirely, utilitarian approach. They now have realized that the greatest result for the greatest number of people actually positively affects the bottom line and appears to still be a cost-benefit approach. This illustrates a sort of eureka moment for the business world. It has now been tried and proven that being a better steward for the earth also increases revenue and creates more new jobs.

Risk management • Ideally risk is avoided therefore a proactive approach is necessary in order to conduct business more efficiently and avoid risk. Inevitably demand for energy is going to rise, thus creating a more volatile market, and potentially leading to shortages and brownouts. This also means that energy prices are likely to rise, and be unpredictable. It makes good business sense to lower exposure to the volatile markets and in this case the energy market. Risk management can be generally categorized into three major approaches:
• Pre-Crisis (signal detection, prevention, preparation)
• Crisis Event (recognition, containment)
• Post-Crisis (evaluation, learning, follow up communication)

If being at the highest level of CSR and making good solid ethical decisions weren't enough, it turn out that Interface had yet another easy benefit or Mission Zero™. As illustrated above, a factor best used in risk management is to be pro-active in approach. Interface has done exactly this. A bi-product of Mission Zero™ is, currently, reduced dependence on power from the grid and in the future zero dependence.






Steps and achievements since Interface Global’s plan for 0 impact started in 1996:



Since its inception, Achieving Mission Zero™ has made vast strides in the right direction. The ultimate goal being to be self-sufficient and have 0 impact on the environment. The economic crash in 2008 certainly slowed progress toward their goal, but Interface was much less affected than most other business. Interface's profits continued to grow. As seen in the figure above, Interface has made major reductions, and during the same time period, the company grew net sales by 27%. While some of this increase is certainly related to growth in control of the market, that portion of growth is indirectly related to Interface's value-added green brand. In short Interface is making less waste and taking more cash to the bank.







UPS has committed to improving the miles per gallon (MPG) performance of its entire U.S. package delivery fleet (some 60,000 vehicles) by 20 percent between 2000 and 2020. Over the past decade, the company increased the MPG of its U.S. ground fleet by 10%. As a result, in 2009, UPS drivers logged 77.3 million more miles than in 2000, but consumed 3.2 million gallons less fuel
Ten Things You May Not Know About UPS's Environmental Initiatives
1. UPS has 99,869 vehicles, 2,900 facilities and is the ninth largest airline worldwide, but as early as the 1930s, UPS has experimented with environmental innovation and improvements. What else would you expect from a company that started out on bicycles?
2. UPS's alternative fuel vehicle fleet totals more than 1,900 vehicles, the largest fleet in the industry, and since 2000, has driven more than 185 million miles!
3. UPS's alternative fuel vehicle fleet is diverse, with 527 propane-powered vehicles in Canada, more than 1,100 Compressed Natural Gas (CNG) vehicles (the largest private fleet in the United States), 250 Hybrid Electric Vehicles in Washington D.C., Long Island, Minneapolis, Philadelphia, Austin, Louisville, Dallas, Houston, Phoenix and Atlanta, 11 Liquefied Natural Gas (LNG) tractor-trailers, 11 Liquefied Petroleum Gas (LPG) in Korea, two zero-emissions vehicles in Manhattan, NY and 11 electric vehicles in Europe.
4. UPS's Delivery Information Acquisition Devices (DIADs) which electronically record delivery information have saved 89 million sheets of paper each year, the equivalent of 7,308 trees annually.
5. UPS has given customers the opportunity to save even more trees by switching to Paperless Billing and Paperless Invoice. Approximately 124 million sheets of paper could be eliminated annually if UPS customers went paperless with their billing statements and 86 million sheets of paper could be eliminated if international UPS customers converted to Paperless Invoice!
6. UPS has invested more than US$15 million to deploy significant numbers of alternative fuel vehicles in its fleet.
7. UPS has recycled 24.5 million pounds of electronic equipment since 2000.
8. Beyond saving fuel, UPS saves motor oil too. In fact, UPS has saved 330,000 quarts of it since implementing Preventative Maintenance Inspections (PMIs), saving the company almost US$3 million annually.
9. UPS has set up 11,000 computers at four facilities with "sleep" software to conserve energy when not in use, saving US$145,000 annually, as part of the ENERGY STAR Million Monitor Drive program.
10. UPS's Palm Springs, California facility uses 145 solar panels as its primary power source. 


4. Measuring all the shift’s implications

a. The irony of globalization

Ecological degradation has only recently begun to operate on a global scale. This fact creates a set of systemic constraints that require global collective action (Chase-Dun, Kawano & Nikitin 1998). Today, world organizations like the World Business Council for Sustainable Development (WBCSD) have hundreds of multinationals as members, involving some 1,000 business leaders globally. Since its founding in 1983, the Green America Green Business Network(TM) has expanded from 345 members to nearly 5000 members. These kinds of organizations have been able to develop thanks to world initiatives and global forums. Sustainable development is now part of a global mindset in business. These companies publish annual reports about their “sustainable development”, proving how they improve their performance continuously. Many of them have even committed voluntary programs related to environmental problems.  Most of them even affirm that they apply the same environmental standards to any of all their facilities across the world. This idea kills the arguments about a massive transfer of pollution to the poorest countries.


Given all these facts, we could think that the world is definitely taking the right direction. However, since 1990, global emissions of greenhouse gases have increased by 20%, despite the UN Framework on Climate Change signed in 1992 and the Kyoto Protocol, adopted in December 1997. These texts aim to achieve a stabilization of emissions in industrialized countries: the first was for 2000 to return to 1990 level. It was broadly respected by Europe - and from there, to reduce them further by 5% 2012. This could only be understood if all signatories of the protocol ratifying it, and obviously, it was not the case.



Since 1990, all indicators show that the ecological situation of the planet has continued to deteriorate: land degradation (erosion, salinization), regression of the rainforest, advancing desertification, diffusion of a chemical pollution and heavy metal, overfishing, worsening economic and social effects of natural disasters (floods, landslides, earthquakes, typhoons), coastal ecosystem degradation (mangroves, coral reefs), worsening conditions of access to water in the arid, erosion of biodiversity… Thus the fate of the environment warming is now subject to catastrophic news, lamentations, protests, exhortations and promises.


The contrast between the two images is striking. We can’t deny that the multinationals are focusing more and more on ecological and objectives of good development. But at the same time global environmental conditions degrade massively despite all these efforts of preservation or restoration here and there. So again, the power of multinationals is still controversially the object of our attention and the focus of all disputes.


The real problem is actually the ideological and political influences of multinationals in the globalized environment. It seems that their power is so large that they can even challenge the government initiatives that are necessary to help sustainable development.
Nowadays, multinationals are the real decision-makers of environmental rules and policies. That is why international management has a large role to play in making the shift towards greener businesses more efficient.




A double-edged globalization?


b. A question of accessibility and culture

All countries are not at the same stage of development in terms of environmental awareness. Poorest countries or emerging countries are just seeing some eco-friendly initiatives starting. Corporate Social Responsibility is not anymore just a trend for large multinationals in rich countries. Emerging markets also see a value in being environmentally responsible, but not at the same rhythm. It is still a beginning, and all cultures are not willing to “go green” on anything.
First, if we have a look at Africa, the emissions of greenhouse gases are still quite low compared to developed countries. However, they are more and more affected by industrial countries’ activities which endanger the global population. Moreover, multinationals continue to move their production activities and so a part of the pollution to the poor countries where the labor is cheaper.  The global climate change is even tougher for these populations, who are much more vulnerable to it in terms of health system. Not to forget that environmental knowledge is higly linked to education level, which tends to be very low in some countries.



In Asia also, some regions are not educated at all in terms of ecology. So they do not demand any greener initiatives. The green awareness is still very low, but is rising in all Asian countries. Indeed, the green concept is in line with the Buddhist belief that everything is intertwined. Many companies start to show interest in sustainable development, renewable energy, green supply chain management… However, the lack of skills, financial supports and knowledge block this process. So far, people in China for instance see green projects just as an additional cost for the company, and not as a benefit. People need to be trained, and a new business model needs to be established, with joint efforts of all the governments.

The roles of multinationals might also be to invest in the education of emerging markets, as the climate change impacts the global population.


Some initiatives have already been developed on this way. For instance, the eco cities’ projects in China, like in Gondtan in 2006, but that never happened. Dongtan was the first of four eco-cities” to be designed and built in China by Arup, a British company and by the American architecture firm of William McDonough. The China Digital Times reported:
“Dongtan and other highly touted eco-cities across China were meant to be models of sustainable design for the future. Instead they’ve become models of bold visions that mostly stayed on the drawing boards — or collapsed from shoddy implementation. More often than not, these vaunted eco-cities have been designed by big-name foreign architectural and engineering firms who plunged into the projects with little understanding of Chinese politics, culture, and economics — and with little feel for the needs of local residents whom the utopian communities were designed to serve....”
This project was more a promotion of the power of foreign firm and government investment, but It didn’t answer the local population needs and the cultural aspects of the basic principle of a city. That’s why international managers should also take the country rules and culture into consideration when developing green initiatives. The same projects are not suitable anywhere, and populations are more or less sensitive to some topics. Foreigners tend to believe anything is possible in booming countries. However they should not try to impose their projects without real knowledge of how things work there. Green management also requires respecting some core values like cultural differences. There are fundamental values that cross cultures, and companies must uphold them (Donaldson, 1996). Emerging markets should not become the workshop for any attempt in futurist attempt of westerners. This is where ethics enter the game.

c. You’ve been “greenwashed”

Ethics have a large role to play in the green business development, given that many companies use it in order to build their image and not necessarily to have a real positive impact on the environment – or at least reducing their existing one. Some companies have understood that and developed some sincere concrete measures and CSR principles. CSR does not just involve spending money to become socially responsible […] CSR is about looking of a firm’s activities on society and the environment. It would not be out of line for a firm to introduce more environmentally friendly measures as their approach to CSR. “For example, several companies have reported enhanced productivity and reduced costs from introducing new technologies aimed at reducing pollution” (Cavett-Goodwin 2007).

On another side, plenty of companies also fool the consumer with a green image with is actually more about papers, certification and commercials than real actions to reduce their foot print. This is called doing “green washing”. Gong green has become a very trendy and profitable way to conduct business. On the shelves of any store, you can find products that claim being green, eco-friendly, energy efficient, organic, partially recycled….How many of these claims are completely true?


– until 1’50

According to a study from Terra Choice Environmental marketing, over 50% of products tested in eco-friendly labels fail to mention the enormous environmental drawbacks such as waste and travel costs. These need to be considered when buying an eco-friendly product. In 99.9% of the cases, the environmental impact of products claiming to be green is not eco-friendly.

When the core business of the company is by itself not eco-friendly…


Can a can be eco-friendly?


Can a Hummer be eco-friendly?

The best examples to illustrate this point are probably the automobile industry and the oil and gas companies.

BP and ExxonMobil have been ranked among the greenest companies in the world several years in a row. Every year, they comply with their objectives of reduced emissions, and the companies continue to grow. They are also implement some worldwide projects about greener fuels. BP was the first oil giant to publicly acknowledge the risks of global warming, back in 1997. 
In 2006, BP’s Exploration Alaska subsidiary spilled more than 200,000 gallons of crude oil near Prudhoe Bay, the largest North Slope spill ever. A Federal grand jury is investigating the spill, caused by a rupture in a corroded pipeline, and may bring criminal charges. BP has denied that it acted negligently regarding the spill.
Exxon records are not better, in reference to the Exxon Valdez oil spill in 1989, considered as an “environmental genocide”. They both make big commitments in terms of alternative energy, cutting greenhouse gases and educating the public about conservation.  However, the natural gas pumped still contributes to climate change. Indeed, natural gas is currently responsible for about 20 percent of US carbon emissions. 

So, why in 2009 the Forbes’ magazine elected ExxonMobile as the “Green Company of the Year”? The reasons are still unclear, but again, probably because it is profitable for both parties. There is a kind of hypocrisy around green management, that expand companies’ pride without limits, forgetting to remind them the real impact of the business on the environment, even when reducing emissions. They advertise an image of perfect eco-responsibility, and fool the customer, who will feel better to buy from a company he sees as “green”.

When the companies communicate on a "lie"…

In the cosmetics industry, most of brands like to present themselves as natural, organic…
But if the customer looks closer at the real components of the products, most of the time he will discover that these brands fool them.

Josie Maran (US) launched an empire of natural, organic, and free from parabens, phthalates, and most petrochemicals products.  She even received the Elle 2009 Green Star Awards. When she is interviewed, Josie Maran explains that her brand refuses to use any toxic ingredient, and is signed some agreements in the related industry. In reality, written in small on her website, you can learn that all the products are made of petrochemicals.

Same case with Tarte Cosmetics (US), who have recently claimed that “Tarte is the leader in earth engineered beauty offering the widest selection of healthy cosmetics full of skinvigorating ingredients.” Indeed, Sephora sells the brand giving it their ‘natural’ seal of approval stating that the products contain no petrochemicals. Again, this is far from the reality: all the products contain a veritable cornucopia of petrochemicals and chemicals, petroleum derivatives and synthetic colors.
Many companies use the words “natural”, “green”, “eco-friendly”, “organic” just to sell more and build a trendy image. Now, it seems that even certifications are not enough to show that a company really made a shift in its supply chain management and its politics towards an eco-friendly attitude.



References:

Godard O. & Hommel T., 2005, Les multinationales, un enjeu stratégique pour l’environnement et le développement durable ?, Revue internationale et stratégique No.60

Ho V., 2007, Green awareness low but rising in Asia, ZDNet Asia. Retrieved from the Web: http://www.zdnetasia.com/green-awareness-low-but-rising-in-asia-62031229.htm

Birkin F., Cashman A., Koh S.C.L. & Liu Z, 2009, New Sustainable Business Models in China, Business Strategy and the Environment

Larson C., 2009, China’s Grand Plans for Eco-Cities Now Lie Abandoned, environment 360 Blog. Retrieved from the Web: http://e360.yale.edu/content/feature.msp?id=2138

Harkinson J., 2009, ExxonMobil: "Green Company of the Year?" Retrieved from the Web: http://motherjones.com/blue-marble/2009/08/exxonmobil-green-company-year-0



"Approaches to Ethical Decision Making." Poznak Law Firm Home Page. 05 Mar. 2009. Web. 11 Apr. 2011. <http://www.poznaklaw.com/articles/bizethics.htm>.
Goodwin, David Cavett. "Making the Case for Corporate Social Responsibility." Www.culturalshifts.com. 03 Dec. 2007. Web. 11 Apr. 2011.
"Interface Summary Report." Interface Sustainability. Web. 11 Apr. 2011. <http://www.interfaceglobal.com/getdoc/8c0bc361-1d36-4a60-bc04-087218f69ebf/pdf_Interface_summary_report.aspx>.
Jaques, Tony. "Issue and Crisis Management: Quicksand in the Definitional Landscape." Public Relations Review 35.3 (2009): 280-86. Print.
Main, Nick, and Joseph Stanislaw. "Every Company Is an Energy Company." Deloitte | Every Company Is an Energy Company | Sustainability & Climate Change. Deloitte. Web. 11 Apr. 2011.
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4)     

6 Mar 2011

Moral dilemna in a global context

Devil on their shoulder: issue of Vodafone & modern telecom companies, balancing human rights with government demands

As globalization continues to spread in its various forms and processes, one of the most visible aspects of this phenomenon that has emerged over the last few decades is that of globalization of communication. This phrase stems from the logic that “social space comes to acquire new qualities with telematics, albeit only in the networked parts of the world.”  (Chase-Dunn, Kawano, & Nikitin, 1998). This means that in countries where the people are linked by communication technology they are able to socialize and share information in an entirely new area of cyberspace. They can now bend the boundaries that previously confined their relationships and access a cheaper, easier network in which to connect across time and space. This trend has been developing for a while now, yet in modern day it is associated with great risk as well as reward. Because such new web and cellular technology allows users “to move things visible and invisible from one part of the globe to another "with virtually no restriction, it “may have qualitatively altered the relationship between states and consciousness.” (Chase-Dunn, Kawano, & Nikitin, 1998) Where the state once held ultimate authority over the flow of information through a country via television, radio, or print news they now are reduced to symbolic watchdogs without much bite to match their bark. In the face of online media such as Facebook or Twitter and the instantaneous speed of text messaging, it is the people themselves who hold the most influence in publishing and spreading information to all corners of the globe.  This begs the necessary question; “how, and to what extent, will this undermine the power of states to structure social relationships?” (Chase-Dunn, Kawano, & Nikitin, 1998)



            In the past month, the answer to this question has become alarmingly obvious in Egypt where massive demonstrations against government corruption and abuse began on January 25 to call for the resignation of President Hosni Mubarak. Cellphones and email were used to spur the Egyptian people to action and plan times for publicly visible acts. After the death of Khaled Saeed, a young Egyptian man who was supposedly beaten to death by the police, hundreds of thousands of citizens rallied together in a Facebook group entitled “We are all Khaled Saeed,” which called for action in the face of such an injustice. It was later revealed that Google employee Wael Ghonim was behind the creation of the group. This proves the power of new communication technology and its ability to move information right under the watchful eyes of the state. Regardless of the restrictions placed on the population, these technologies “provide new opportunities for the less powerful to organize themselves to respond should global capitalism run them over or leave them out.” (Chase-Dunn, Kawano, & Nikitin, 1998) Another powerful use of this technology was the video posted by female activist Asmaa Mahfouz where she publicly challenged people to step up and do something about the situation in Egypt. This use of social media and cellphone networks allowed the people to coordinate themselves and connect instantly in a country which would be otherwise relatively isolated. Powerful photos were also taken on cellphones in the middle of violent street fights which spread like wildfire through the country and across the world. Although Mubarak did eventually step down, almost 400 people had to die in this struggle for freedom.



            As Egypt’s largest mobile operator, Vodafone was at the center of the media and political hailstorm that took over the country. Launched in 1998, it provided voice, data and broadband internet services to the Middle Eastern population. Activists had been using the network heavily over the course of the protests to arrange meeting places for demonstrations, send inspirational messages to fellow freedom fighters, and capture photographs of the terrible situation within Egypt’s borders. However, amid the government’s inability to effectively censor these messages, they took a massive step in ordering Vodafone to shut down their network on January 27.


Within minutes cellphones went dead, the internet was disconnected, and millions of Egyptians were plunged into a total communications blackout. Vodafone, whose majority shareholders are Vodafone Group with 54.93% and Telecom Egypt with 44.95%, received orders from the government and despite their promise of” complete transparency towards [their] valued customers, [their] reputable employees, [their] esteemed shareholders and towards the Egyptian community at large,” they were forced to halt business operations. (Wireless Federation, 2011) As explained by Vodafone Group CEO Vittorio Colao “‘Egyptian authorities’ had asked the company to ‘turn down the network totally’” which was a legitimate request under Egyptian law, and therefore the company complied with the demands. (Murray, 2011) They claimed that the government could have forced the network to close anyways, so by voluntarily agreeing they hoped to reduce any chance of harm to their employees and customers as well as have the opportunity to quickly resume the connection. Although voice services were restored to the majority of the network within days, this was still a brash move by the government to silence protesters that only left them fuming in even more anger towards both the state and Vodafone, a company they had previously trusted to meet their communication needs.
Merely a few days later, Vodafone was again stuck between the government and the people when they were “forced” by the Egyptian government to send pro-Mubarak messages through their cellular network.


 In early February, many of their cellular customers were outraged after receiving text messages that announced ““The Armed Forces urge Egypt’s loyal men to confront the traitors and the criminals and to protect our families, our honor and our precious Egypt!” (Salam, 2011) Vodafone made a public statement saying they were forced to send these messages and that the current situation was “unacceptable” because the company wants to make it clear that “all messages should be transparent and clearly attributable to the originator.” (Salam, 2011) Despite their attempted protests against network hijacking, the company continues to shy away from the blame by continuously asserting that the government has the final word on telecommunications networks. As a small compromise Vodafone has begun to offer cellphone credit refunds until the whole mess has been straightened out. Yet will this be enough to pacify the Egyptian people when their right to communicate and express their opinions through communication networks has been wrenched away?


I. When an Egyptian issue becomes a global moral dilemna...


Mubarak and Vodafone CEO



Protests in Egypt


On the left corner: Mubarak, on the phone with Vopafone CEO
 On right corner: Vodafone CEO, worried about the situation


Mubarak at his desk, ready to "kill" Vofafone's network


Vodafone's CEO, woth shareholders or with government





II. Leadership and ethics in a mad mad world

There are any number of methods to managing within a corporation, but in regards to corporate social responsibility there are two very general views. They are: either you believe in it or you don't. In some ways the jury is still out on whether it is affective or not. Most of that has to do with the definition of how affective in terms of business 'profit'. That is to say, that some managers engage and encourage being socially responsible, while others try to avoid it altogether because they don't believe it will be either profitable or beneficial to the companies bottom line.

Foreign Investment Advisory Service (FIAS):

"Corporate social responsibility is the commitment of businesses to contribute to sustainable economic development by working with employees, their families, the local community and society at large to improve their lives in ways that are good for business and for development"
      Vodafone Egypt - Corporate Social Responsibility (CSR)

  • Vodafone Egypt is proud to be considered as leaders in CSR in Egypt. It aims to connect and develop the community and accelerate the advancement of Egypt.
  • Vodafone Egypt is one of the first corporate companies in Egypt to establish a department dedicated to Corporate Social Responsibility activities.
  • This reflects the commitment to Corporate Responsibility at the most senior level, and how it is embedded into our business here.
  • The department was established in 2004 and has since then been engaged in philanthropic and community support projects.
  • Vodafone Egypt’s Corporate Responsibility program covers a wide range of activities:

- Environmental issues (recycling, waste management, and network deployment)

- Education development

- Community support programs

- Health support programs

- Employment engagement programs to encourage a community spirit among our people

 

 


 


III. Doing business with “bad regimes” in a global economy


The Vodafone case is a very current example of violation of article 19 of the universal declaration of human rights. Egyptians protested to have the right to express their opinion, and to refuse unvalued information. Vodafone unethically helped the government to take that right away from its people. This is not only stopping people from contacting each another, and interrupting their personal life, it is also keeping people away from knowing what’s really going on in the country. It created a feeling of fear and unfairness.  Egyptians should not be receiving pro-mubarak text messages without their own willingness, and to get their phone services turned off.

“Should a company invest in a foreign country where civil and political rights are violated?” (Thomas Donaldson 2009) Vodafone’s case in Egypt raises an important question in the global business environment: Can companies have activity and establish business in countries considered as “bad regimes” (unstable governments, dictatorships, corrupted or repressive regimes, countries suffering civil unrests…)? If so, should these companies follow the local laws in all cases, even if these laws are not democratic or do not respect human universal rights? How can the companies dealing with unstable countries, and above all communication companies, make decisions facing the government demands and regulations? “Even the best-informed, best-intentioned executives must rethink their assumptions about business practice in foreign settings. […] There are fundamental values that cross cultures, and companies must uphold them.” (Thomas Donaldson 2009)
  1. Complying to the local law vs universal human right
Compliance with laws and regulations is important, and in most of the cases, should not be discussed by companies. However, Vodafone case is showing that doing so, companies can sometimes assist a regime in establishing control. When local laws are applied against human fundamental rights, companies should think about it before simply applying the law. From an international point of view, and even for the local population, always complying can sometimes be seen as complicity with the government. Even the History has shown us that following the laws or following orders could lead to very bad decisions. “The core values establish a moral compass for business practice. They can help companies identify practices that are acceptable and those that are intolerable – even if the practices are compatible with a host country’s norms and laws” (Thomas Donaldson 2009)

Mr. Salil Tripathi, director of policy at the Institute for Human Rights and Business gave his opinion about the steps a company should take before complying with domestic laws:
Ask the state to provide instructions in writing.
Ask the state to explain the rationale.
Argue its own case - and responsibility to customers - to provide uninterrupted services.
Provide the legal basis and rationale to consumers and investors for suspending services.
Provide sufficient warning to customers.
Consider withdrawing operations, if forced to act in ways that undermine its responsibility to respect human rights.

This kind of issue is most of the time observed concerning telecoms companies and ISPs. This sector has much more responsibility when they are doing business in places like Egypt, or Iran, Sudan or even China, where the governments tend to control the communication systems.  Telecoms in authoritarian regimes should comply with the international law first in order to no go against human rights. They should consider this problematic before signing contracts with these governments or engaging into any kind of arrangement with them.

However, the balance between due diligence and business interest might be difficult to find. We should also take into account that mobile telephony and information technology have played a large role in opening closed economies, mainly under authoritarian regimes. Would Egyptians be better off if Vodafone had decided to stop to do business in Egypt?

These different arguments are showing how complex the question is in the global context.  In order to understand better, it seems important to analyze how companies have reacted so far, and how they can be helped by international organizations.
  1. Communication companies in the heart of tensions
When global telecoms companies choose to cooperate…
Different cases show that sometimes telephony operators or internet providers choose to keep business in countries with very unstable governments, and follow local rules. These examples show how complex it is for the multinationals to deal with authoritarian regimes:
  • Ericsson in Sudan: Ericsson believes that developing mobile business in Sudan can help the country’s economic development

  • Nokia in Iran: In July 2009, Iranian protesters decided to boycott Nokia for providing the Iranian government with the capability to tap mobile telephones, scramble the SMS text messages used by many protesters to communicate, and interrupt calls. Nokia actually provided the Iranian government with a monitoring center, as part of a deal under which Nokia Siemens Networks provided Iran with mobile-phone networking technology. The technology provided by Nokia may have given the government the ability to listen in on individual phone conversations, and to track down opposition members and critics. Nokia Siemens Networks spokesman Roome said the company carefully considers where it does business:  “For example we don't sell telecommunication networks to countries like North Korea or to Burma, and also we know very little and saw very little information coming out of those countries." Ironically, many of the videos coming out of Iran -- some showing protests and citizens on rooftops chanting "Allah Akbar" and "Death to the dictator" under the protection of night -- are likely being filmed on Nokia cell phones.  One activist in Iran said  people should keep using their mobile phones to send out information about the events inside the country, while at the same time pressuring Nokia to cancel its contract with Iran.  So, is Nokia business in Iran helping the spread of freedom of speech and opinion, or endangering it?


  • Motorola in China: After Google case in China, Motorola decided rely less on Google's services in China for some time. Motorola signed a partnership with Google's rival in China , Baidu, in order to be able to launch its new Android smartphones of the market without too much delay (already postpones after Google announcement).

Sometimes, but not often, companies can also choose to raise their voice against corruption, censorship and national regulations. The best case is for sure Google in China. In China, “the industrial-development policies often conflict with the state’s desire to maintain control over political expression and media content” (Arabic Knowledge@Wharton, 2010). At one point, Google decided to stop censoring its search engine. “What Google achieved by taking a stand against censorship in China was securing political points in the U.S. and Europe. They are seen as taking a stand for the first amendment and fighting for free speech and this helps Google a great deal.” (Arabic Knowledge@Wharton, 2010).  Google has shown an example of resistance to authoritarian regimes, in the name of freedom of expression. One could think that undemocratic behavior or actions going against basic human rights principles would be now denounced by companies and would restraints investments in the countries concerned. “Inside China, corruption endangers foreign direct investment because illicit behavior by local officials could expose Western firms to potentially vast environmental, human rights and financial liabilities.” (Minxin Pei 2007). Unfortunately, Vodafone’s case shows that companies still face problems in balancing the pros and the cons between respecting local laws in countries where they have business and contracts with governments, and respecting fundamental right of “freedom to hold opinions without interference and to seek, receive and impart information and ideas through any media and regardless of frontiers” (Universal Declaration of Human Rights, Article 19).
  1. Companies have assistance: the Global Network Initiative (GNI)
All over the world, the ICT sector faces pressures to comply with local laws and policy that are in conflict with international human rights standards. In response, in 2009, after 2 years of negotiation, The Global Network Initiative was founded as a non-governmental organization (sponsored by multinationals such as Yahoo, Google and Microsoft, NGOs and universities). Its goal is to protect and advance freedom of expression and privacy in Information and Communications Technologies (ICT). It prevents Internet censorship by authoritarian governments. His main role is to implement GNI principles and to highlight trends and issues of concern for all stakeholders in the information and communications technology (ICT) sector. For instance, here are the issues the GNI published some statements and resources:
  • Google’s new approach in China
  • Global Internet Freedom
  • Increased censorship online
This organization might be a first step to help companies discuss and think about the real legitimacy of making business with authoritarian business, particularly in the ICT sector. It may make some companies more confident in their choice of preferring human rights respect. 


IV. Conclusion: Vodafone example: a not-to-do example for the future?



Vodafone’s case make us think about the relation between moral and legal. Is legal always moral? Should company consider legal actions first or moral ones? In the case of communication technology, their implementation in all countries can be liberating, as most technologies. However, their use can have some negative impacts for human rights. They can be used for good purposes, or can be evil.
Mobile phones help farmers to check their prices in distant markers and connect to people. They also allow young demonstrators caught up by the police to reassure their parents they are safe. They allow people to take photos, videos of how law enforcement official behave.
Telecom companies should not boycott business in countries with authoritarian regimes. However, they should always consider the people’s interests before the government’s ones. IN order to make the right decisions, they can find support locally from human rights organizations, but also from international ones like the GNI. 

References:
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